Effective Date: September 05, 2023

. Who We Are

Hey there! Welcome to runssl.com. We want you to know who we are and how to reach us if you have any questions:

  • Website URL: https://www.runssl.com
  • Our Team: We’re a dedicated team of folks passionate about online security and services.
  • Contact Us: Got questions or concerns? Don’t hesitate to reach out to us at Contact Us. We’re here to help!

2. What Personal Data We Collect and Why We Collect It

We value your privacy, and we want to be transparent about what information we collect and why:

2.1 Personal Data We Collect

  • Name: So we can address you personally and help you better.
  • Email Address: We need this to communicate with you and send you important updates.
  • Billing and Shipping Address: To make sure your orders reach you on time.
  • Phone Number: Sometimes, we may need to give you a call for order-related issues.
  • Payment Details: Securely collected for processing your payments.
  • Technical Data: We automatically collect some technical info like your IP address and browser type to keep our site safe and running smoothly.
  • Cookies: These are like digital breadcrumbs that help us understand how you use our site. Don’t worry; we’ll explain these in more detail below.

2.2 Why We Collect Personal Data

  • Processing Orders: Your name, address, and payment info are crucial to get those SSL certificates to you.
  • Keeping You Updated: We’ll use your email to send you order updates and other important information.
  • Customer Support: If you have questions or issues, we’ll use your data to assist you.
  • Legal Compliance: Sometimes, the law requires us to collect certain data.
  • Improving Our Services: Your feedback helps us make our site and services even better.
  • Marketing Messages: Only if you give us the green light, we might send you some exciting updates.

3. Comments

When you leave comments on our site, we may collect some technical data like your IP address and browser info to help us identify and prevent spam. We may also display an anonymized version of your email address if you use Gravatar.

4. Media

Just a quick note: any media files you upload to our site are usually accessible to the public.

5. Contact Forms

If you use our contact forms, we’ll collect the information you provide. We keep these submissions for a certain period to assist with customer service but won’t use the info for marketing without your consent.

6. Cookies

Cookies are tiny bits of data that help us understand how you interact with our site. They make your experience smoother and help us improve our services. For more details, check out our “Cookies Policy.”

7. Analytics

We may use analytics tools to collect anonymous data about how our website is performing. You can always opt out if you prefer not to be part of this.

8. Who We Share Your Data With

We may share your personal information with the following entities:

  • Members of our team: Our administrators and shop managers may access your order and customer information to fulfill orders, process refunds, and support you.

  • Third-party service providers: We share information with third parties who help us provide our orders and store services to you, including payment processors.

Rest assured, we don’t share your personal data with anyone by default. If we ever need to share it for specific reasons, we’ll let you know and provide links to their privacy policies.

9. How Long We Retain Your Data

We don’t hang onto your data forever. We keep it only as long as necessary for the purposes we mentioned earlier. For instance, contact form entries might be kept for customer service needs, while analytics records might be retained for a year.

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable laws and regulations. For example:

  • Inactive accounts: 5 years.

  • Pending orders, failed orders, and canceled orders: 25 days.

  • Completed orders: 3 years.

10. Your Rights

You have rights! You can request access to your data, ask for corrections, or even request the deletion of your data (except for cases where the law requires us to keep it). If you want to opt out of marketing messages, just let us know.

You have the following rights regarding your personal data:

  • Access: You can request an exported file of the personal data we hold about you.

  • Rectification: You can request corrections to your personal data.

  • Erasure: You can request the deletion of your personal data, subject to legal requirements.

  • Data Portability: You can request the transfer of your personal data to another data controller.

  • Opt-out: You can opt out of receiving marketing messages at any time.

11. Where Your Data Is Sent

We ensure that any data sent outside the European Union meets European data protection standards. Your privacy matters, wherever you are.

12. Contact Information

If you ever have privacy concerns or questions, please don’t hesitate to reach out to us. If we need a Data Protection Officer, we’ll share their contact details here too.

13. Additional Information

We’re committed to protecting your data. We’ve put in place security measures, and we have procedures to handle data breaches should they ever occur. We also respect your rights regarding automated decision-making and data profiling.

14. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this Privacy Policy periodically.

15. Industry Regulatory Disclosure Requirements

If we’re subject to additional privacy laws due to our industry, we’ll make sure to disclose that here.

16. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of Delhi, India.

Your trust means the world to us. Thanks for being part of the runssl.com family!